TIMBERVAULT
BOOKING INFORMATION, CANCELLATION POLICY & MORE INFO
SUMMARY OF THE PAGE
Our Booking Information & Cancellation Policy are covered on this page. Underneath is also directions & google map links to both of our venues!
Beanstalk, Bank Heist, 221B Baker Street and The Arcade
These rooms are at our main TimberVault venue. The address is 12 Derry’s Cross, Plymouth PL1 2TE
Witchcraft & Wizardry, Area 51, Sub-Zero
These rooms are at our Colin Campbell Court Venue. Rear of 105 New George Street, Plymouth, PL1 1RQ
GENERAL INFORMATION
SMOOTH CHECK-INS & WAIVERS
Please ensure you arrive 5-10 minutes before your booking time to allow for all pre-game tasks (checking in, game brief etc, grab a drink) so your experience can get started without delays.
We have rooms across two different sites. Be sure to check the venue address for your game below so you know where to arrive!
IMPORTANT – DO NOT BE LATE!
If you arrive late for your session, we reserve the right to refuse entry, as we run on an extremely tight schedule, especially on busy days.
There is a a bit of wiggle room if our bookings aren’t back to back. We do highly recommend coming in earlier to allow time for signing your waivers, making a team name, etc
We look forward to seeing you!
CANCELLATIONS
CANCELLATION & REFUND POLICY
We understand that things happen beyond your control sometimes.
If you are in the unfortunate position that you have to cancel, then please give us as much notice as possible.
Considering the circumstances, we are happy to reschedule, however refunds will only be given at our discretion.
However, if you are within the 24 hours approaching the original booking time, you will not be entitled to any refund of either the full amount or any deposits paid.
If you need to make any alterations to your booking, ahead of time, feel free to get in contact with us via call or by email.
INCLUSIVITY & ENVIRONMENT
A COMPANY WHO CARES
Access and sustainability are integral to our mission at TimberVault. We are dedicated to creating an inclusive environment, ensuring our venue is accessible to everyone, including those with disabilities.
3 of our escape rooms are wheelchair accessible and we’ve had blind, deaf and other impaired participants on our axe throwing lanes. We offer easy navigation and support for all guests.
Our commitment to the environment extends to every aspect of our business, from daily operations to long-term planning. Join us in our efforts to create a fun, inclusive, and sustainable experience for all.
Sustainability is at the core of our operations. We employ eco-friendly practices, such as using sustainable materials, reducing waste, and conserving energy.
